Terms & Conditions

These Terms & Conditions apply to your use of the Pokiesurf Casino website, account facilities, games, payment features, promotions and related services. Additional rules may apply to particular games, offers or services. Where additional terms are provided, they form part of these Terms & Conditions and will apply to the relevant activity.

You must be legally entitled to use online gambling services in the place where you are located. You must also meet the minimum legal age that applies to online gambling in your jurisdiction. Pokiesurf Casino is intended for adults only. You must not access or use the website if doing so would breach any law, regulation, court order or other legal requirement that applies to you.

You are responsible for checking whether online gambling is permitted where you live and for complying with all applicable requirements. Access to the website does not mean that its services are available or lawful in every location. Pokiesurf Casino may restrict access to the website, games or account services in certain jurisdictions and may use reasonable measures to verify location and eligibility.

When registering, you must provide information that is accurate, current and complete. You must update your details if they change. You may only create and operate an account for yourself, unless an alternative arrangement is expressly permitted. You must not open an account on behalf of another person, use another person’s account or allow another person to access your account.

• Keep your username, password and other security details confidential.
• Notify Pokiesurf Casino promptly if you believe your account has been accessed without permission.
• Take reasonable steps to protect the device and internet connection used to access your account.
• Do not use the website for unlawful, fraudulent or unauthorised activity.
• Do not attempt to interfere with the website, games, payment systems or security controls.

You remain responsible for activity carried out through your account unless you have reported unauthorised access promptly and the activity resulted from a failure outside your reasonable control. Pokiesurf Casino may suspend or close an account where information cannot be verified, where these terms may have been breached, or where continued access creates a legal, security or responsible gambling concern.

An account may be subject to identity, age, location and payment verification. You may be asked to provide documents or information for these checks. Verification requirements can apply before or after account activity and may be required before certain transactions are processed. Information supplied for verification must be genuine, readable and consistent with your account details.

You must only deposit funds using a payment method that belongs to you or that you are authorised to use. Deposits must not be made with funds obtained unlawfully or with funds that you cannot afford to lose. You should review the transaction information shown before confirming a deposit or other payment instruction. Banks, payment providers or other intermediaries may apply their own terms, processing rules or charges.

Game outcomes are determined by the relevant game systems and applicable rules. You accept the outcome recorded by the website, subject to any correction required because of a clear technical or administrative error. If a game, transaction or account balance is affected by an obvious error, Pokiesurf Casino may take reasonable steps to correct the error and adjust the affected balance or activity.

You must not exploit a software fault, technical weakness, pricing error, promotional error or other mistake. You must not use automated tools, bots, scripts, unauthorised software, collusion, manipulation or any method intended to gain an improper advantage. Suspected fraudulent or irregular activity may be investigated, and related transactions or account access may be delayed, restricted or cancelled where reasonably necessary.

Any promotional offer is subject to the specific terms displayed with that offer. These may include eligibility requirements, qualifying activity, expiry conditions, contribution rules, limits and withdrawal conditions. If promotional terms conflict with these general terms, the specific promotional terms apply to the extent of the conflict. A promotion must not be used in a way that is abusive, misleading or inconsistent with its purpose.

You should not treat your account balance as a bank account or source of income. Gambling involves risk and losses can occur. You are responsible for deciding how much time and money to spend. Account balances may be subject to verification, legal requirements, payment processing procedures and any applicable account restrictions.

Pokiesurf Casino supports a safer approach to gambling. Gambling should be an entertainment activity, not a way to make money, solve financial problems or recover previous losses. Set a budget before you play, keep track of your activity and stop if gambling is no longer enjoyable or feels difficult to control.

• Only gamble with money set aside for entertainment.
• Never chase losses or borrow money to gamble.
• Take regular breaks and avoid gambling when tired, upset or under the influence of alcohol or other substances.
• Do not allow gambling to interfere with work, study, relationships or essential expenses.
• Seek independent support if gambling is causing concern for you or someone close to you.

Account controls may be available to help you manage your gambling. Depending on the service and your location, these controls may include deposit limits, loss or spending limits, session reminders, time-outs or account self-exclusion. The availability, operation and timing of a control may depend on the relevant service, verification requirements and applicable law. You should review the information provided when selecting a control.

If you request a break or self-exclusion, you must not attempt to bypass the restriction by opening another account or using another person’s account. Pokiesurf Casino may close or restrict accounts that appear to have been created to avoid a responsible gambling measure. A self-exclusion request may not automatically prevent access to every gambling service provided by other operators, so you may also need to contact those operators separately.

If you believe gambling may be becoming a problem, stop playing and seek help from an appropriate Australian support service, health professional or financial counsellor. In an emergency, contact local emergency services. Pokiesurf Casino cannot provide medical, financial or legal advice, and responsible gambling tools are not a substitute for professional support.

Personal information is handled in accordance with the Pokiesurf Casino Privacy Policy. Information may be collected and used for account administration, identity and age checks, payment processing, security, fraud prevention, customer support, legal compliance and responsible gambling measures. You should read the Privacy Policy to understand how information is managed and what rights may be available to you.

Pokiesurf Casino may suspend, limit or close an account where there is a suspected breach of these terms, a verification issue, suspected fraud or money laundering, a security concern, a responsible gambling reason, a legal requirement or another legitimate operational reason. Where appropriate, you may be asked to provide information before access or transactions can continue.

If an account is closed, any remaining balance will be handled in accordance with applicable law, these terms, verification requirements and the circumstances of the closure. Funds connected with unlawful activity, fraud, chargebacks, disputed transactions or a material breach may be subject to review or restriction. You should not attempt to withdraw or transfer funds in a way that avoids an applicable review.

The website and its content are provided on an ongoing basis, but access may occasionally be unavailable because of maintenance, technical faults, telecommunications issues, security measures or events outside reasonable control. Pokiesurf Casino does not guarantee that the website will always be uninterrupted, error-free or available on every device. You are responsible for your internet connection, device and any charges imposed by your service provider.

These terms may be updated from time to time to reflect changes to the website, services, legal requirements or operating practices. The updated version will apply from the date shown or from the time it is made available, subject to any required notice. You should review this page regularly. If you do not agree to an updated term, you should stop using the relevant services and contact support through the available website channels.

Nothing in these terms removes or limits any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law. If you have a question, complaint or concern about these terms, use the support or contact options published on the Pokiesurf Casino website. Please do not send sensitive personal or payment information through an unsecured channel.