Contact Pokiesurf Casino
Pokiesurf Casino holds a licence issued by the Government of Curaçao through Antillephone N.V., reference number 8048/JAZ, and requires identity verification before processing withdrawals.
How to get in touch
For assistance by email, contact support@pokiesurfcasino.click. Please use the email address linked to your account where possible, as this can help the support team locate your account and respond more efficiently. Do not send your password or other sensitive security information in a message.
When writing to support, include your account email address or username, a short description of the issue and any relevant details. If the problem is visible on your screen, screenshots may also be useful. Remove payment information, passwords and other confidential details from screenshots before sending them.
- Account access, profile or verification questions
- Deposit and withdrawal enquiries
- Questions about applicable bonus terms
- Technical problems, errors or website difficulties
- Responsible gambling requests or help with account-related restrictions
What to expect
The support team will assess your message and may ask for further information if it is needed to check your account or understand the issue. Replies are usually provided within 24 hours, although response times can vary depending on the nature and complexity of the request.
For a faster response, send one clear message with the relevant details and avoid including multiple unrelated issues in the same request where possible. If your enquiry concerns responsible gambling, state clearly what assistance you are seeking so it can be reviewed appropriately.