Privacy Policy

The information handled by an online casino can vary depending on how you use the website and which services you access. Pokiesurf Casino may collect information that you provide directly, information created through your activity on the website, and information received from service providers or other lawful sources. We only seek information that is reasonably connected with operating the website, providing services, meeting legal requirements and protecting players and the business.

Account and identity information

This may include your name, date of birth, contact details, username, account preferences and other information needed to create and manage an account. We may also record communications with you, including questions sent to customer support, feedback, complaints and information supplied when you ask us to help with your account.

Verification and compliance information

To verify identity, eligibility and account activity, we may handle verification documents and related information. This can include documents or details used to confirm identity, age, location or the source and legitimacy of transactions, where such checks are required. Verification information may be reviewed by suitable service providers that help us carry out identity, security, fraud prevention or compliance checks.

Payment and transaction information

We may record deposits, withdrawals, game-related transactions, payment method details, transaction references and account balances. Payment information is generally processed through payment providers and may be subject to their own privacy notices. We do not intend to collect more payment information than is needed to process transactions, reconcile records, prevent misuse and meet applicable obligations.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device details, approximate location, pages visited, dates and times of access, referring pages and information about how you interact with the website. This information can help us maintain website security, identify unusual activity, improve performance and understand how the website is used.

Personal information may be used for the purposes below. The particular information used will depend on the service, your account activity and the requirements that apply to the website.

• Creating, maintaining and administering your player account.
• Providing games, website features, account services and customer support.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age, eligibility and account information.
• Conducting security, anti-fraud, anti-money-laundering and other risk checks.
• Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
• Meeting legal, regulatory, financial, reporting and record-keeping obligations.
• Responding to enquiries, resolving disputes and managing complaints.
• Maintaining, testing, troubleshooting and improving the website and its security.
• Understanding website use through aggregated or otherwise appropriately managed analytics.
• Sending service messages about your account, transactions, security or important changes.
• Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.

We may combine information from different sources where this is reasonably necessary for these purposes. We may also use information in a de-identified or aggregated form, so it does not reasonably identify an individual, for reporting, analysis, security and service improvement.

Sharing information

Information may be shared with carefully selected providers that support website hosting, payment processing, identity and verification checks, fraud prevention, technology, analytics, customer support, communications, security and professional services. These providers should only use information to perform relevant services or as otherwise permitted by law. Information may also be disclosed when necessary to protect the website, players or the public, to respond to a lawful request, or to meet legal and compliance obligations.

Some service providers may handle information in countries outside Australia. Where information is handled overseas, reasonable steps are taken to support appropriate protection and lawful handling. The protections that apply can vary depending on the location and the provider involved.

Cookies and similar technologies

Pokiesurf Casino may use cookies, pixels, local storage and similar technologies. These technologies can help keep you signed in, remember preferences, support essential website functions, measure performance, understand how pages are used and help identify suspicious activity. Some cookies may be placed by service providers that assist with analytics, security or other website functions.

You can manage or restrict cookies through the settings in your browser. Blocking or deleting cookies may affect certain website functions, account features or the way pages operate. Essential cookies may still be needed for security and basic services.

Security of information

We use reasonable technical, administrative and organisational measures to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, secure connections, monitoring, authentication processes and internal procedures. No online service can guarantee complete security, so you should use a strong, unique password, keep your login details private and contact support promptly if you suspect unauthorised account activity.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, dispute handling, security, auditing and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational requirements.

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer required, and withdrawing consent to marketing communications. Withdrawal of marketing consent will not affect messages that are necessary for account security, transactions, service operation or legal compliance.

How to exercise your rights

To make a privacy request, contact support@pokiesurfcasino.click. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, particularly where a request concerns account security or sensitive records. We will handle requests within a reasonable time and may explain if a request cannot be completed in full.

• Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where appropriate.
• Deletion: ask us to delete information that is no longer needed or that we are not required to retain.
• Marketing consent: withdraw consent or ask to stop promotional communications by contacting support@pokiesurfcasino.click or using an available unsubscribe option.

Deletion or restriction may not be possible where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. Closing an account does not automatically remove every record associated with it. We may retain information required to meet obligations or protect our rights, players and systems.

Changes to this policy

This Privacy Policy may be updated when our website, services, information practices or legal obligations change. The latest version will be made available on the website. We encourage you to review it from time to time. If a change is significant, we may provide additional notice where appropriate. Continuing to use the website after an updated policy is published indicates that you have read the updated information, to the extent permitted by law.