Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Every game is based on chance or other outcomes that cannot be controlled by a player. Previous results do not influence future results, and a losing streak does not mean that a win is due. Treat all money used for gambling as entertainment spending, and never rely on gambling to provide income.

Before you play, decide how much time and money you are comfortable spending. Consider these amounts a cost of entertainment rather than an investment. Once you reach your personal limit, stop playing, even if you feel tempted to continue. Do not increase your spending because you are winning, losing or trying to recover money.

• Only gamble with money you can afford to lose after essential expenses have been paid.
• Set a budget before you start and keep to it.
• Set a time limit and take regular breaks away from gambling.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or drugs.
• Do not borrow money, use credit intended for essential expenses or sell possessions to gamble.
• Never chase losses by increasing your stakes or playing for longer.
• Keep gambling separate from household bills, savings and other financial commitments.
• Remember that gambling is not a reliable way to earn money.

Gambling should not interfere with your relationships, work, study, health or everyday responsibilities. If it begins to feel difficult to control, stop playing and seek support as early as possible. Asking for help is a practical step, not a sign of weakness.

Responsible gambling tools can help you manage your activity. Depending on the features available on your account, you may be able to set deposit, wagering, loss or session limits, take a temporary break or request account closure. These tools are designed to support your choices, but they work best when used before gambling becomes difficult to manage.

Set limits before playing

Choose limits that reflect your real budget, not an amount based on what you hope to win. Review your limits regularly and lower them if your circumstances change. A limit should not be treated as a target or as permission to spend the full amount.

Take a break

A temporary break can provide time to reflect on your gambling and reset your routine. During a break, avoid opening or using other gambling accounts to continue playing. Spend the time on activities that do not involve gambling, such as exercise, hobbies, social activities or other forms of entertainment.

Self-exclusion and account closure

If you want to stop gambling, you can request account closure or self-exclusion through the available account or support process. Self-exclusion is intended for people who want to prevent themselves from accessing gambling services for a chosen period or indefinitely. Once you request this option, do not attempt to create another account or use another person's account.

If you believe your account needs an urgent restriction, contact the available customer support channel and clearly explain that you want to stop gambling. Do not wait until losses increase or a personal crisis develops. Restrictions and closures may be subject to applicable requirements and account procedures.

Gambling harm can develop gradually. It may affect your finances, mental health, relationships, employment or general wellbeing. Some people gamble frequently, while others may experience harm after occasional gambling. The important issue is whether gambling is causing problems or becoming difficult to control.

You may wish to pause and seek support if you or someone close to you:

• Spends more time or money gambling than originally planned.
• Frequently thinks about gambling or feels restless when not playing.
• Chases losses or gambles to recover money that has already been lost.
• Hides gambling activity, losses or account information from family or friends.
• Borrows money, misses bills or experiences financial stress because of gambling.
• Gambles during work, study, family time or other important responsibilities.
• Feels anxious, low, guilty, irritable or distressed after gambling.
• Has tried to stop or reduce gambling but has not been able to do so.
• Uses gambling to escape problems, loneliness, stress or difficult feelings.
• Experiences conflict with family, friends or colleagues because of gambling.

One sign may be enough to take a break and review your habits. You do not need to wait for serious financial or personal consequences before asking for assistance. Speak honestly with someone you trust and consider contacting an appropriately qualified gambling support service in your state or territory.

If gambling has contributed to immediate financial distress, contact a free financial counselling service or a qualified financial adviser. If you feel unsafe, are experiencing a mental health crisis or are thinking about harming yourself, seek urgent help through local emergency services or an appropriate crisis support service in Australia.

Pokiesurf Casino is intended for adults who meet the applicable legal requirements. Do not allow anyone under the age of 18 to access your account or take part in gambling. Keep your login details private, use appropriate device security and log out when you have finished. Do not share your account with another person or use another person's account.

Parents and guardians should use device controls, account security and supervision to help prevent young people from accessing gambling services. No technical measure is a complete substitute for responsible supervision. If you believe a minor has accessed an account or gambling service, stop the activity and raise the issue through the available support process.

Be careful with gambling-related messages, websites and offers that ask for passwords, payment information or other sensitive details. Do not provide account credentials to people claiming they can guarantee winnings or recover losses. Genuine gambling outcomes cannot be guaranteed, and no person can remove the risk associated with play.

Our approach

Pokiesurf Casino provides responsible gaming information and encourages players to make informed decisions. We may apply account checks, restrictions or other measures where required by applicable law, platform rules or safer gambling procedures. These measures cannot eliminate all gambling risk, so players remain responsible for monitoring their activity and using available tools.

If you are concerned about your own gambling, take action now: stop playing, use the available limit or exclusion tools, tell someone you trust and seek independent support. Responsible gambling is about maintaining control, protecting your wellbeing and recognising when taking a break is the right choice.